Technical Support Renewal

Software support includes:

• Technical support team to answer questions
• Get assistance with reported bugs and issues
• Help with Email/Ticket system, Chat & Remote access.
• Free future minor software updates (Subscription must be held in live)

Not Included:

• Username and Password Recovery
• External software support

Chat Support Timing:

• Working Days: Monday to Friday (except national holidays)
• Timing: 10:00 AM to 6:00 PM

Ticket Support

Usually, we will reply to the ticket within 24 to 48 business hours. However, sometimes it may be longer. it depends upon issue to issue.

Chat Support

Usually, we will reply to the chat within 2 to 4 business hours. However, sometimes it may be longer. it depends upon issue to issue.

Lifetime Support Policy

1. Lifetime support is valid till life of a system where software is installed.
2. One issue will be accepted at a time.
3. Ticket/Email will be major support medium.
4. Limited chat support is available for user.
5. Call support is not available for lifetime user.
6. Ticket or e-mail will be replied within 48 to 96 hours. However it may be longer.
7. Our support will be available from Monday to Friday from 10am to 6pm.